The Vaya saga continues. I just have too many notes to put them up at once.
Don't connect with http://www.vaya.net.au. You've been warned!
After reviewing everything in the evening, it's clear that Vaya has again failed on a promise, that is, to provide as promised and as requested:
- Copy of the transcript between Optus and Vaya, and
- A proper response to my letter.
- They don't know why, but we're listed as a business;
- They haven’t got a new request form from Vaya to activate the internet;
- They confirmed there are technical issues and it also affects other telco’s;
- Even if we cancel our contract and switch telco’s, the same issue will affect us;
- If we are part of the backlog, it won’t come up as an application, so we’re probably still on the backlog list;
- It’ll take longer to connect due to the lack of technicians over the Christmas period. It’ll probably be at least a few weeks.
Of all the calls and emails we've made to Vaya over many, many weeks, a simple call to Optus who is not our service provider gave us more of an understanding than our own service provider. It's so unclear why Vaya are hiding information. I see absolutely no reason for their secrecy.
The question is, though - what do we do now?
It's disturbing that they won't surrender any information to me about what they are doing on our behalf and when we can expect to have the service we purchased from them under contract. I wrote to the Manager in Vaya, making it clear the communication is not for their customer representatives. I advised that it appears Vaya is constantly deflecting and refusing to reply to me in a manner Vaya and I had agreed to. I asked the Manager review my letter and respond to me within a reasonable timeframe. I honestly don't think this is unreasonable. I still think it's unreasonable Vaya don't provide the names of Managers to whom I can write to, and know the name of the decision maker.